Fulfillment Policy

Face-to-Face Interaction

We do not offer face-to-face interaction with our clients. All interactions, including training sessions, consultations, and support, are conducted online through Zoom. Teams, our website, email, and phone support.


Terms and Conditions


1. Course Enrollment and Fees


1.1 Enrollment Process

To enroll in any of our courses, please complete the registration form on our website. Once registered, you will receive a confirmation email with details on how to access the course materials and sessions.


1.2 Course Fees

Course fees must be paid in full at the time of enrolment or as discussed with your assigned education counsellor. Payments can be made via credit card, debit card, or other payment methods specified on our website.

2. Cancellations and Refunds


2.1 Course Cancellations by the Academy

In the event that Xaltius cancels a course, enrollees will be notified as soon as possible and will receive a full refund or the option to enroll in a different course.


2.2 Participant Cancellations

Participants may cancel their enrollment up to 7 days before the course start date for a full refund. Cancellations made less than 7 days before the course start date are not eligible for a refund.


2.3 Refund Process

To request a refund, please contact our customer service team at [email protected]. Approved refunds will be processed and a credit will be applied to your original method of payment within 14 business days.

3. Course Access and Participation


3.1 Access to Course

Materials Course materials will be available online through our learning management system. Access to these materials is granted for the duration of the course and for a specified period after the course ends.


3.2 Participation Requirements

Participants are expected to have a stable internet connection, a compatible device, and any required software as specified in the course description. Active participation in all course activities is required to successfully complete the course.

4. Certification


4.1 Certification Criteria

Certificates of completion will be awarded to participants who meet the course requirements, which may include attendance, participation, and completion of assignments or assessments.

5. Intellectual Property


5.1 Course Content

All course materials, including videos, presentations, and documents, are the intellectual property of Xaltius. These materials are provided for personal use by course participants only and may not be copied, distributed, or used for any other purpose without our express written consent.

6. Privacy and Data Protection


6.1 Personal Data

We are committed to protecting your privacy. Any personal data collected during the enrollment process or throughout the course will be used in accordance with our Privacy Policy, which is available on our website.

7. Contact Information

If you have any questions about our Fulfillment Policy, please contact us:

Email: [email protected]